---
title: The treadmill is not responding
description: If your treadmill does not respond at all, check that the safety key is connected properly. Without the security key, you cannot set up or turn on the treadmill.   Did you just install the treadmill?
---

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# The treadmill is not responding

If your treadmill does not respond at all, check that the safety key is connected properly. Without the security key, you cannot set up or turn on the treadmill.

   
Did you just install the treadmill? Then check if the cables in the right handlebar stem are damaged or broken. If this is the case, you can order new cables from us.

- [Problems and malfunctions](https://support.fitnessbenelux.nl/migration/en/knowledge/problems-and-malfunctions?hsLang=en#main-content)

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