Knowledge Base

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Knowledge Base

Problems and malfunctions

Problems and malfunctions

Treadmills

My treadmill does not run smoothly or is off center

Treadmill display does not turn on

The treadmill is not responding

There is a message on the screen that I need to lubricate the treadmill

I feel static shock when I hold the treadmill

My treadmill squeaks when I walk or run

The treadmill gives an error code

The belt is skewed/starting to fray

The heart rate gives an abnormal value

DTM100i: Reconnect your remote controller

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Exercise bikes and ellipticals

The + and - resistance buttons do not work

There is an error code on the display

The exercise bike/elliptical trainer makes a squeaking/cracking sound

The heart rate sensors in the handles do not work or work poorly

The heart rate gives an abnormal value

The display turns off after a few seconds

The display flickers on and off

The display freezes/goes crazy

The product is not stable

The elliptical/exercise bike does not provide resistance (EMS)

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Speed bikes

Stelvio Racer m: squeaking sound when chaning resistance

The display turns off after a few seconds

Accessoiries

The heart rate belt does not connect to the device

Heart rate belt values are not stable or incorrect